Returns & Exchanges

We want you to experience the life-changing comfort of KURU with total confidence, which is why we offer a 45-day return and exchange window for all footwear in original condition. If your new shoes aren't the perfect fit for your pain relief journey, we make the return process simple and hassle-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin your return or exchange process.

• 2.
  Select Your Preference

  Choose whether you would like to exchange your item for a different size or style, or if you prefer a refund to your original payment method.

• 3.
  Print and Pack

  Download and print your prepaid shipping label, then secure your unworn shoes in their original packaging to ensure they are protected during transit.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and use the provided tracking link to monitor your return as it makes its way back to our warehouse.